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Home > FAQ

FAQ

How long does shipping take?

Orders are processed within 1–3 business days. Delivery is typically 5–12 business days for items from domestic warehouses and 10–20 business days for items shipping from overseas. You'll get a tracking number by email once your order ships.

How do I track my order?

Use the tracking link in your shipping confirmation email, or visit My Account → Track Orders.

What payment methods do you accept?

We accept major credit and debit cards (via Stripe) and PayPal. Checkout is secure and encrypted.

What's your return policy?

You can request a return within 30 days of delivery for unused items in original packaging. If an item arrives damaged, defective, or incorrect, contact us within 7 days and we'll make it right at no cost. See our Shipping & Returns page for full details. Please contact us before sending anything back.

Can I change or cancel my order?

If your order hasn't shipped yet, contact us as soon as possible and we'll do our best to update or cancel it.

Do you ship internationally?

We currently ship within the United States.

I have a question about a product. Can you help?

Absolutely. Reach out through our Contact page and we'll get back to you within 24 hours.

Is my information secure?

Yes. We use secure, encrypted checkout and never store your full card details. See our Privacy Policy for more.

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