Shipping & Returns

Shipping

Processing time. Orders are typically processed within 1–3 business days. You'll receive a confirmation email when your order is placed and a tracking number once it ships.

Delivery time. Because we partner with specialized suppliers to bring you the best prices, delivery times vary by product:

• Domestic-warehouse items: approximately 5–12 business days.
• Items shipped from overseas warehouses: approximately 10–20 business days.

Estimated delivery is shown where possible and is not guaranteed; delays from carriers, customs, or high-demand periods can occur. If an order hasn't arrived within the estimated window, contact us and we'll track it down.

Shipping cost. We offer free standard shipping on all U.S. orders. Any duties or taxes for international shipments are the customer's responsibility.

Tracking. Once your order ships, use the tracking link in your shipping confirmation email. You can also view order status in My Account → Track Orders.

Returns & Refunds

We want you to be happy with your purchase. If something isn't right, here's how it works:

Return window. You may request a return within 30 days of delivery for unused items in their original packaging.

Damaged, defective, or wrong items. If your item arrives damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photo and your order number — we'll make it right with a replacement or full refund at no cost to you.

Change-of-mind returns. For returns that aren't our error, the customer is responsible for return shipping, and a refund is issued once the item is received in resalable condition.

How to start a return. Email us through the Contact page with your order number and the reason for the return. Please don't ship anything back before contacting us — we'll send the correct return instructions and address.

Refund timing. Approved refunds are issued to your original payment method within 5–10 business days of approval.

Non-returnable items. For hygiene reasons, certain items (e.g., worn apparel, opened personal-use products) may not be eligible unless defective.

Questions about an order? We're here to help — reach out anytime.